Returns & Refunds Policy
Absolutely! If you’re not satisfied with your purchase, you can initiate a return by sending the product to our address at: 23209 Emerson Way, Land O Lakes, Florida(FL), 34639
Our aim is to ensure your complete contentment with your shopping experience, and our return and refund policy is designed to simplify the process and minimize any stress.
In the event that you’ve received a damaged, defective, or incorrect item, we apologize for any inconvenience and encourage you to contact us within 15 days of receiving it to request a return or exchange. To make the process as seamless as possible, we’ll provide a prepaid shipping label for the return, and we’ll process your request promptly.
For other returns or exchanges, requests are accepted within 30 days of receiving the item. Please ensure the product is in its original condition and packaging, including all tags and accessories. To start a return or exchange, please reach out to us through our website’s contact form or email us at the provided email address.
Please be aware that personalized or custom items, along with final sale products, are not eligible for return or exchange. Additionally, for non-defective items, the cost of return shipping is not covered, so we recommend using a tracked shipping method to ensure the safe return of the item.
Once we receive the returned item, we will carefully examine it to ensure its original condition. After passing inspection, we will proceed with either processing the requested refund or exchange. If a refund is applicable, it will be issued to your original payment method within 7-10 business days, and we’ll send you a confirmation email once the process is complete.
In the case of receiving a defective item outside the 30-day return period, please contact us immediately so we can arrange for a repair or replacement. We are dedicated to finding a solution that meets your needs and guarantees your satisfaction.
At our company, we take all returns and exchanges seriously, striving to offer the best customer service possible. If you have any inquiries or concerns about our return and refund policy, please don’t hesitate to get in touch. Our friendly and knowledgeable customer service team is always ready to assist you.
Late or Missing Refunds (if applicable):
If you haven’t received your refund yet, we suggest taking the following steps:
1. Double-check your bank account to confirm if the refund has been processed.
2. Contact your credit card company to inquire about the refund’s status, as it might take some time to be officially posted to your account.
3. Contact your bank to determine if any processing time is required for the refund.
If these steps are completed and you still haven’t received your refund, please contact us at: [email protected] , and we’ll be glad to help.
Sale Items (if applicable):
Refunds are only available for regular-priced items. Sale items are non-refundable.
Exchanges (if applicable):
We offer replacements exclusively for defective or damaged items. If you need to exchange a defective or damaged item for the same product, please email us at: [email protected] and send the item to: 23209 Emerson Way, Land O Lakes, Florida(FL), 34639.
If the returned item was marked as a gift during purchase and directly shipped to you, you’ll receive a gift credit for the item’s value. Upon receiving the returned item, we will issue a gift certificate and mail it to you.
If the item was not marked as a gift during purchase or was shipped to the gift giver before being given to you, a refund will be issued to the gift giver, and they will be notified of the return.
To initiate a return, please mail your product to: .
Please note that you are responsible for the shipping costs for returning the item. Shipping costs are non-refundable, and if a refund is issued, the return shipping cost will be deducted.
The time it takes for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Please ensure the item is securely packaged and include a copy of the original invoice or packing slip with your return. Once we receive your returned item, we will inspect it to ensure its original condition before processing your refund or exchange, based on your request.